Refund Policy

1. Digital product and delivery

VocaPass sells digital vocabulary-learning access. No physical product is shipped. Unless checkout states otherwise, paid access is delivered after successful payment confirmation, account authentication, and server-side entitlement creation.

2. Access term and non-renewal

Unless checkout states otherwise, paid access is a one-year, non-renewing entitlement. It does not automatically renew. The checkout amount, currency, access period, paid-access start timestamp, and selected plan terms are saved with the account record.

3. Seven-day refund window

You may request a product-level refund within 7 calendar days after paid access starts. The refund window begins at the paid-access start timestamp recorded by the VocaPass server, not at account creation, trial start, plan creation, first login, or first study activity.

4. How to request a refund

Email [email protected] or use the Support page. Include the account email, payment date, amount, currency, Stripe receipt or checkout reference if available, and the reason for the request. We may request additional information to verify account ownership and payment status.

5. Refunds that may be approved

Refunds may be approved for requests submitted within the 7-calendar-day refund window, duplicate payments, incorrect charges, failure to deliver access after payment confirmation, material checkout-description errors, confirmed unauthorized payment through the payment processor, or when applicable law, Stripe rules, card-network rules, or platform policies require a refund.

6. Refunds that may be declined

Refund requests submitted after the 7-calendar-day window may be declined unless applicable law, Stripe dispute handling, card-network rules, or external platform policies require a different result. Refunds may also be declined for account misuse, policy violation, unverifiable ownership, unsupported charge-reversal basis, or requests that cannot be matched to payment records.

7. Review timeline

We review refund requests using account, entitlement, usage, payment, delivery, and support records. We aim to respond within a reasonable support window, but processor investigations, bank posting times, card-network reviews, and identity verification can extend the timeline.

8. Refund processing

Approved refunds are submitted to Stripe or the applicable processor using the original payment route where available. Bank, wallet, card-network, or processor posting times are outside VocaPass control. Currency conversion, issuer fees, or bank charges may be handled by the payment method provider.

9. Access changes after refund

If a refund is approved, VocaPass will mark the purchase record as refunded, revoke the paid entitlement for the refunded plan, and remove final-exam eligibility tied to that paid purchase. Vocabulary progress records are retained or deleted according to the Privacy Policy and applicable law.

10. Cancellation

Because the default paid access is non-renewing, there is no recurring subscription to cancel. If a future checkout explicitly offers recurring billing, cancellation terms, renewal timing, and cancellation instructions must be disclosed before checkout and saved with the purchase terms.

11. Chargebacks and disputes

If a chargeback or payment dispute is opened, VocaPass may provide the payment processor with relevant evidence, including checkout disclosures, refund policy, account access records, delivery records, usage logs, entitlement records, and support history. Account access may be limited while a dispute is unresolved.

12. Abuse and fraud controls

We may deny or delay refund processing where we reasonably suspect fraud, account takeover, payment abuse, policy violation, or an unverifiable request. We may ask for additional verification before disclosing account-specific or payment-specific information.

13. Regional consumer rights

Nothing in this policy limits mandatory consumer rights that cannot be waived. Region-specific payment methods, app stores, schools, or jurisdictions may require additional refund or cancellation rules before production launch in that channel or region.

14. Contact

For refund, cancellation, billing, or payment-delivery questions, use the Support page or email [email protected].